BetMax Privacy Policy — Your Data, Your Rights, Our Commitment

1Introduction

BetMax operates the online betting and gaming platform available at betmax.click. This Privacy Policy explains how BetMax collects, processes, stores, and protects the personal information of players who register an account, make deposits in PKR, place bets, or otherwise interact with the platform. It also sets out the rights available to every BetMax user in relation to their personal data.

This policy applies to all BetMax players regardless of how they access the platform — via desktop browser, mobile browser, or the BetMax app. By registering or continuing to use your BetMax account after this policy has been updated, you confirm that you have read and understood its contents.

BetMax takes privacy seriously not because it is a legal requirement but because players in Pakistan deserve to know exactly how their data is being handled when they use a platform that holds their financial and identity information. The following sections set out every element of our data practices in plain, direct language.

2Data We Collect

BetMax collects only the personal information necessary to run your account, process your PKR transactions, verify your identity, and provide a safe, fair platform. The categories of personal data we hold are as follows:

BetMax does not collect sensitive personal data such as biometric data, health information, political opinions, or religious beliefs. CNIC data is collected solely for identity verification purposes and is not used for any other purpose.

3How We Collect Your Data

3.1 Directly from You

Most of the personal data BetMax holds is information you provide directly — when you register an account (name, mobile number, email), when you complete identity verification (CNIC, selfie), when you make a deposit or withdrawal (payment wallet number or bank details), and when you contact BetMax support (chat or email records).

3.2 Automatically During Platform Use

When you use the BetMax website or app, we automatically collect certain technical data. This includes your IP address, the type of device and browser you are using, the pages you visit, the time and duration of your sessions, and error or crash reports. This data is collected using cookies and similar tracking technologies. See Section 8 for full cookie details.

3.3 From Third Parties

BetMax may receive data about you from third parties in specific, limited circumstances: from identity verification partners when processing your KYC documents, from payment processors when confirming deposit or withdrawal transactions, and from fraud detection services that flag high-risk activity patterns. BetMax does not purchase data from marketing data brokers or social media platforms.

4How We Use Your Data

BetMax uses your personal data for the following specific purposes. Each purpose has a legitimate basis under applicable data protection standards:

• Account Creation and Management: We use your registration data to create and maintain your BetMax account, authenticate your identity on login, and manage account settings and preferences.
• Processing PKR Transactions: Financial data is used to process deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard. Transaction history is retained for auditing and dispute resolution.
• Identity Verification (KYC): CNIC and selfie data are used to verify that you are who you say you are, that you are at least 18 years old, and to comply with anti-money-laundering standards applicable to online platforms.
• Fraud and Security: Technical and behavioural data is used to detect unusual account activity, prevent unauthorised access, identify duplicate accounts, and protect the integrity of the BetMax platform and its genuine players.
• Responsible Gaming: Behavioural data — including session frequency, deposit patterns, and betting activity — is monitored to identify signs of problem gambling and to power the deposit limit, cooling-off, and self-exclusion tools in your BetMax account.
• Platform Improvement: Aggregated, anonymised usage data helps the BetMax product team understand how players use the platform, which features are working well, and where the experience can be improved.
• Customer Support: Communications data is retained to resolve disputes, provide follow-up support, and maintain a record of support interactions related to your BetMax account.
• Promotions and Marketing (with consent only): If you have opted in, BetMax may use your contact details to send you information about relevant promotions, bonuses, and platform updates. You can withdraw this consent at any time by updating your communication preferences in your account dashboard.

5Who We Share Your Data With

BetMax shares personal data with a small number of trusted service providers who support the operation of the platform. All third parties that receive personal data from BetMax are bound by data processing agreements that restrict them to using the data only for the specific purpose for which it was shared.

5.1 Payment Processors

To process your PKR deposits and withdrawals, BetMax must share relevant financial data with payment processing partners including Easypaisa, JazzCash, NayaPay, SadaPay, and IBFT banking partners. These processors receive only the data required to complete a specific transaction and cannot use it for any other purpose.

5.2 Identity Verification Partners

KYC documents submitted to BetMax — including your CNIC and selfie — are processed by a certified identity verification service. This partner operates under a strict data processing agreement with BetMax and is prohibited from using your documents for any purpose other than the verification task.

5.3 Fraud Detection Services

BetMax uses fraud prevention tools that process technical data such as IP address, device fingerprint, and session patterns to identify high-risk activity. These services do not receive your name, CNIC, or financial details — only technical identifiers.

5.4 Legal and Regulatory Obligations

BetMax may be required to share personal data with law enforcement, regulatory authorities, or legal bodies where required by applicable law. BetMax will only comply with such requests where legally obligated to do so and will, where permitted, notify affected players of any such disclosure.

6Payment Data & PKR Transactions

All financial transactions on BetMax are denominated in Pakistani Rupees. BetMax does not store your full Easypaisa or JazzCash PIN, full card numbers, or online banking credentials. Payment data collected by BetMax is limited to the wallet number or masked card details necessary to initiate a transaction and match it to your account.

Full payment credentials are handled directly by the relevant payment processor under their own security infrastructure. BetMax's payment integration uses tokenised references rather than raw financial credentials wherever technically possible, minimising the volume of sensitive financial data held on BetMax servers.

All deposit and withdrawal records are retained in your BetMax transaction history for a minimum of five years for auditing purposes. You can view your full transaction history at any time from your BetMax account dashboard.

7Identity Verification (KYC)

BetMax requires identity verification to confirm that all players are at least 18 years old, to confirm that account holders are who they say they are, and to comply with anti-money-laundering standards applicable to online platforms serving Pakistani users. The KYC process on BetMax requires:

• A clear photo or scan of your CNIC — front and back.
• A selfie photograph taken at the time of submission for liveness verification.
• Proof of payment method ownership may be requested for large withdrawal transactions.

Your KYC documents are processed by BetMax's verification partner within a secure, encrypted environment. Once verification is complete, the result (approved or rejected) is recorded on your BetMax account. Document images are retained in encrypted storage for the minimum period required under applicable platform standards and then securely deleted.

BetMax does not use your CNIC data for any purpose other than identity verification and age confirmation. Your CNIC number is never shared with advertisers or marketing services.

8Cookies and Tracking Technologies

BetMax uses cookies and similar technologies (local storage, session tokens) to make the platform work correctly, to keep you logged in between sessions, and to understand how players use the site so we can improve it. Here is a breakdown of the cookie types used on BetMax:

You can manage your cookie preferences at any time through your browser settings or the BetMax cookie consent panel. Disabling non-essential cookies will not prevent you from using the BetMax platform but may affect certain personalisation features.

9Data Retention

BetMax retains personal data only for as long as it is needed for the purpose it was collected. The following retention periods apply:

• Active account data (name, contact details, transaction history): Retained for the lifetime of your BetMax account and for a minimum of five years after account closure to meet auditing requirements.
• KYC documents (CNIC images, selfie): Retained for the minimum period required under applicable platform standards from the date of account closure. Securely deleted once the retention period expires.
• Support communications: Retained for three years from the date of last communication to support dispute resolution and quality assurance processes.
• Technical / session data: Typically retained for 90 days in active form, then either deleted or anonymised for long-term analytics use.
• Marketing consent records: Retained for the duration of your consent and for one year after withdrawal to demonstrate compliance with your preferences.

When personal data is no longer required under the applicable retention period, BetMax permanently deletes or anonymises it in a way that makes re-identification impossible.

10Security Measures

BetMax applies technical and organisational security measures to protect the personal data of Pakistani players against unauthorised access, loss, or misuse. These measures include:

• TLS/SSL encryption on all data transmitted between your device and BetMax servers.
• Encryption at rest for all stored personal and financial data.
• Role-based access controls ensuring that BetMax staff can only access player data to the extent required by their specific role.
• Two-factor authentication options for player accounts to prevent unauthorised login.
• Regular security reviews and penetration testing of the BetMax platform infrastructure.
• Automated systems that flag unusual account activity — including unexpected login locations, rapid withdrawal attempts, and abnormal betting patterns — for human review.

No platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, BetMax will notify you via your registered email within 72 hours of becoming aware, explain what happened, and outline the steps being taken to contain and remediate the situation.

11Your Privacy Rights

As a BetMax player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting support@betmax.click. BetMax will respond within 30 days.

12Minors

The BetMax platform is strictly for adults aged 18 and over. BetMax does not knowingly collect or process the personal data of individuals under the age of 18. Age verification is a mandatory step in the BetMax registration process, and identity documents are reviewed to confirm eligibility.

If BetMax becomes aware that personal data has been collected from a minor, that data will be deleted immediately, the associated account will be closed, and any funds held in that account will be returned to the original deposit method after deducting any winnings generated in breach of the age requirement. If you believe a minor has registered a BetMax account, please contact support@betmax.click immediately.

13Changes to This Privacy Policy

BetMax may update this Privacy Policy from time to time to reflect changes in how we handle data, changes to applicable standards, or changes to the platform itself. When material changes are made, BetMax will notify registered players via the email address on file and display a notice on the platform for at least 7 days before the updated policy takes effect.

The "Last Updated" date at the top of this document reflects the most recent revision. If you continue using your BetMax account after a policy update takes effect, you are confirming that you have reviewed and accepted the updated terms. If you do not accept the updated policy, you should close your account and withdraw your available balance.

Minor clarifications and corrections that do not alter the substantive data practices described in this policy may be made without prior notice or email notification.

14Contact BetMax About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach the BetMax privacy team through the following channels:

• Email: support@betmax.click — responses within 4 business hours on weekdays, 24 hours on weekends.
• Live Chat: Available 24/7 directly within your logged-in BetMax account dashboard. Suitable for quick queries about your data or account settings.
• Written Requests: For formal data subject access requests, please email support@betmax.click with the subject line "Data Request" and include your registered mobile number for identity confirmation.

BetMax aims to respond to all privacy-related requests within 30 days. Complex requests that require significant data retrieval may take up to an additional 30 days, in which case BetMax will notify you of the extended timeline and the reason for it.