BetMax FAQ — Every Pakistan Player Question Answered

You must be at least 18 years of age. BetMax enforces this strictly using CNIC verification during the KYC process. If your identity documents show you are under 18, your BetMax account will not pass verification, and any deposits on the account will be returned. There are no exceptions to this rule.

No. BetMax allows exactly one account per person. Duplicate accounts violate the Terms and Conditions. If detected, additional accounts will be closed, bonus balances forfeited, and any winnings on duplicate accounts withheld pending review. If you have accidentally created two accounts, contact support@betmax.click immediately — the team will resolve it without penalty as long as you report it proactively.

BetMax KYC (Know Your Customer) verification is required before your first withdrawal. Log in to your account, go to Account Settings, and select Identity Verification. Upload a clear photo of both sides of your valid Pakistani CNIC. BetMax may also ask for a selfie holding the CNIC to confirm you are the account holder. Verification is usually completed within 24 hours. Once approved, withdrawals are fully unlocked and paid to your chosen method.

Mobile number changes require identity verification to prevent unauthorised changes. Email support@betmax.click from your registered email address, include your BetMax username and a scanned copy of your CNIC, and request the mobile number update. The support team will verify your identity and complete the change within 48 hours. You will receive a confirmation OTP on both the old and new numbers if the old SIM is still accessible.

BetMax accepts the following deposit methods for Pakistani players: Easypaisa, JazzCash, NayaPay, SadaPay, Bank Transfer (IBFT), and Visa/Mastercard debit or credit cards. All deposits are processed in PKR with no currency conversion. Easypaisa and JazzCash are the most popular options because they reflect in your BetMax wallet instantly, 24 hours a day, including weekends and public holidays.

The minimum deposit on BetMax is Rs 500. This applies to all deposit methods including Easypaisa, JazzCash, and IBFT. For your first deposit specifically, making Rs 500 or more qualifies you for the 150% welcome bonus. There is no maximum deposit limit stated for standard players, though BetMax may request source-of-funds documentation for very large deposits as part of compliance checks.

Log in to your BetMax account and go to Wallet > Deposit. Select Easypaisa as your method. BetMax will display the recipient Easypaisa number and the reference code to use for the transaction. Open your Easypaisa app, go to Send Money, enter the BetMax account number and the exact amount, and include the reference code in the description field. After sending, click Confirm on the BetMax deposit page. Funds reflect in your BetMax wallet within 60 seconds in most cases. If your deposit has not reflected after 10 minutes, contact support with your Easypaisa transaction ID.

First, check your Easypaisa or JazzCash transaction history to confirm the payment was sent successfully and shows as completed — not pending or failed. If the transaction is confirmed as sent, wait 10 minutes, then check your BetMax wallet again. If it still has not reflected, go to Support and submit a deposit query with: the payment method used, the amount sent, the date and time, and your transaction ID or reference number from the payment app. BetMax resolves most missing deposit queries within two hours.

BetMax does not charge any fees on deposits from Pakistani players. The full amount you send arrives in your BetMax wallet. Note that your bank or mobile wallet provider may have their own transaction fees or limits — check those separately. Easypaisa and JazzCash generally do not charge fees on standard account-to-account transfers up to their daily limits.

Log in to your BetMax account and go to Wallet > Withdraw. Select your preferred withdrawal method — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card. Enter the amount you wish to withdraw and confirm your account details for the destination. BetMax will process the withdrawal after verifying it against your account balance and any active wagering requirements. Once approved, Easypaisa and JazzCash withdrawals typically arrive within 2 minutes for fully KYC-verified accounts. Bank IBFT transfers may take up to one business day.

There are several common reasons for a delayed withdrawal on BetMax. First, your KYC verification may not be complete — BetMax requires CNIC verification before the first withdrawal. Second, there may be an active bonus wagering requirement that has not yet been met — check your Bonuses page for remaining requirements. Third, if the withdrawal amount is above a certain threshold, BetMax may conduct a routine compliance review. Finally, IBFT bank transfers are not instant and can take one business day. If none of these apply and your withdrawal has been pending for more than four hours, contact support@betmax.click with your withdrawal request ID.

The minimum withdrawal from BetMax is Rs 500. This applies across all withdrawal methods — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card. You must have at least Rs 500 in real-money balance (not bonus balance) to initiate a withdrawal request. Bonus funds can only be withdrawn once the applicable wagering requirements have been fully met.

BetMax does not charge withdrawal fees on standard transactions to Easypaisa, JazzCash, NayaPay, and SadaPay. Bank IBFT transfers and card withdrawals may be subject to processing fees from the receiving institution — those fees are outside BetMax's control and vary by bank. BetMax will always show you the net amount being sent before you confirm the withdrawal, so there are no surprises.

New BetMax players receive a 150% bonus on their first deposit, up to a maximum of Rs 30,000. To claim it: register your account, complete mobile OTP verification, and make a first deposit of Rs 500 or more. The bonus is credited to your BetMax account wallet automatically — you do not need to enter a code or contact support. The bonus amount is calculated on your deposit: Rs 1,000 deposit gets you Rs 1,500 bonus, for example. Wagering requirements apply before the bonus balance can be withdrawn — full terms are visible on the Promotions page before you deposit.

A wagering requirement — also called a rollover — is the number of times you need to bet the bonus amount before it can be converted to withdrawable real money. For example, if the wagering requirement on a Rs 1,500 BetMax welcome bonus is 10x, you need to place a total of Rs 15,000 in bets using that bonus before you can withdraw the bonus balance. Bets placed with real money do not count towards the wagering requirement. The current progress towards completing your wagering requirement is visible in real time on your BetMax Bonuses page.

Yes. BetMax runs regular promotions for existing Pakistani players including weekly reload bonuses on subsequent deposits, enhanced odds and free bets on PSL and international cricket matches, cashback on net casino losses (paid as real money with no wagering requirement), and seasonal PKR giveaways. All current offers are listed on the BetMax Promotions page. Promotions rotate regularly so check back before you deposit each week to make sure you are getting the best available offer.

If the welcome bonus has not appeared in your BetMax wallet within 10 minutes of your qualifying deposit, first check that your deposit was Rs 500 or more and that this was genuinely your first-ever deposit on BetMax. Then check whether you opted into the bonus — some offers require an explicit opt-in on the Promotions page before depositing. If you are confident the deposit qualifies and you can see it in your transaction history, contact support@betmax.click with your deposit transaction ID and they will investigate.

BetMax covers a wide range of cricket markets for Pakistani players. Pre-match markets include match winner, top batsman, top bowler, total runs (over/under), and innings run lines. In-play markets — available ball by ball during live matches — include next wicket method, runs in the next over, current over/under, partnership runs, and live match winner. Tournaments covered include all Pakistan internationals, PSL, ICC tournaments (World Cup, Champions Trophy, T20 World Cup), IPL, Big Bash, The Hundred, and major bilateral series globally.

BetMax displays cricket odds in decimal format by default, which is the easiest to understand for Pakistani players. The decimal odds show how much you receive back for every Rs 1 staked — including your original stake. For example, if Pakistan vs India has Pakistan to win at 2.50, a Rs 1,000 bet returns Rs 2,500 total (Rs 1,500 profit plus your Rs 1,000 stake back). You can switch between decimal, fractional, and American odds from your account settings at any time without affecting your bets. BetMax also shows betting odds comparison so you can see how competitive its cricket prices are.

Yes. Pakistan Super League matches are among the most heavily covered cricket events on BetMax, with markets available from the moment fixtures are announced. Pre-match PSL betting opens days before each game. In-play PSL markets open ball by ball once the match begins. BetMax typically runs special PSL promotions during the tournament season — enhanced odds, free bets, and accumulator boosters on multi-match PSL accumulators. Check the Promotions page at the start of each PSL season for active offers.

If a cricket match is abandoned before the official result can be determined under the Duckworth-Lewis method or the governing body's rules, BetMax will void all affected bets and return stakes to players' wallets. For matches that are interrupted and resumed or reduced in overs but do reach an official result, bets are settled on that official result. In-play bets placed before an abandonment are generally voided. BetMax follows the official match result as declared by the relevant cricket board or ICC.

BetMax offers a large selection of casino content for Pakistani players: live dealer Andar Bahar, Teen Patti, Baccarat, Live Blackjack, Live Roulette, Aviator and other crash games, fishing games, video slots, card games, and virtual sports. The live dealer section streams in real time with professional dealers and is available 24 hours a day. All casino games are played from the same BetMax wallet, in PKR, with no switching required between sections of the platform.

Aviator on BetMax is a multiplier crash game. At the start of each round, a plane takes off and a multiplier begins rising from 1.00x. You place a bet before the round starts, then cash out at any point while the plane is flying. Your winnings are your stake multiplied by the multiplier at the moment you cash out. If the plane flies away before you cash out, you lose your stake for that round. You can place two separate bets per round with different cash-out targets. Aviator rounds happen every few seconds, making it one of the fastest-paced games on BetMax.

Yes. BetMax has multiple live Andar Bahar tables running 24/7 with professional live dealers. You can also bet on side markets including which side the joker card falls, how many cards are dealt before the match, and first-card suit side bets. Minimum bet amounts on live Andar Bahar are low enough to suit players at every bankroll level. Tables are accessible immediately from your BetMax account after login — just go to Casino and select Andar Bahar from the Live Dealer section.

BetMax uses 256-bit TLS encryption on all connections between your device and the platform. Your personal data and financial information are encrypted at rest and in transit. Player funds are held in segregated accounts separate from operational funds. BetMax also employs login location monitoring — if a login attempt comes from an unusual device or location, the system will flag it and send a verification alert to your registered mobile before allowing access. Two-factor authentication is available and strongly recommended for all BetMax accounts.

Log in to BetMax, go to Account Settings, and select Security. Under Two-Factor Authentication, click Enable. You will be asked to verify your mobile number with an OTP. Once confirmed, every future login to BetMax will require both your password and a one-time code sent to your registered mobile. This means even if someone obtains your password, they cannot access your BetMax account without your phone. It takes under one minute to set up and significantly improves the security of your account.

If you suspect unauthorised access to your BetMax account, act immediately. Change your password from Account Settings > Security. Contact support@betmax.click from your registered email and ask for your account to be temporarily frozen pending investigation. Include your BetMax username, the approximate time of the suspicious activity, and any transaction IDs you do not recognise. BetMax will investigate and if unauthorised access is confirmed, affected transactions will be reviewed. Never share your password or OTPs with anyone — BetMax staff will never ask for them.

Log in to BetMax and go to Account > Responsible Gaming. Select Deposit Limits. You can set a daily, weekly, or monthly cap in PKR. Once the limit is active, BetMax will not allow any deposit that would take you above your set amount for the period. Limits can be reduced immediately. Increases require a 7-day cooling-off period before they take effect. This delay is by design — it gives you time to reconsider an increase before it is applied to your account.

Log in to your BetMax account, go to Account > Responsible Gaming, and select Self-Exclusion. Choose a duration: 6 months, 1 year, 3 years, or indefinite. Confirm the request with your account password. BetMax will close your account to all betting and casino activity immediately and remove you from all promotional communications. Requests to reopen the account before the exclusion period expires will not be accepted. Self-exclusion is a serious tool — if you are reaching for it, BetMax encourages you to use it without hesitation.

A cooling-off period is a short, mandatory break from your BetMax account. You can select 24 hours, 48 hours, 1 week, 2 weeks, or 6 weeks. During this time, all betting and casino access is suspended. BetMax will not send promotional messages. Your PKR balance is safe and will be there when you return. Cooling-off is designed for players who feel they need a break but are not ready to commit to a longer self-exclusion. Activate it from Account > Responsible Gaming in under one minute.